Senior Customer Support Engineer

🕒 Yesterday

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HYPR | The Identity Assurance Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

HYPR is a company that provides a comprehensive identity security solution known as the Identity Assurance Platform. The platform offers passwordless authentication, identity verification, and adaptive risk policy orchestration to enhance enterprise security. HYPR focuses on creating trust throughout the identity lifecycle, helping organizations prevent phishing and other cyber threats. Key integrations include popular identity management systems such as Okta, Azure, and ForgeRock. HYPR serves a variety of industries, including financial services, critical infrastructure, and retail, by offering solutions that improve workforce identity security, customer experience, and regulatory compliance. The company emphasizes a phishing-resistant, passwordless approach to identity security, allowing companies to modernize their security strategies without disrupting user experience.

📋 Description

• Own the end-to-end technical support lifecycle, ensuring all incidents are triaged, resolved, or escalated within defined SLAs. • Conduct deep-dive technical troubleshooting across HYPR’s product suite and integrated identity services. • Collaborate cross-functionally with Engineering and Product teams to resolve complex escalations and identify product defects. • Proactively monitor system health and ticket trends to mitigate widespread service interruptions and improve process efficiency.

🎯 Requirements

• 3–4 years of proven experience in technical support, support operations, or systems administration. • Degree/Certification or equivalent practical experience • Demonstrated ability to perform autonomous problem-solving using OIDC/SAML and other identity/authentication standards. • Proven capability to guide customers to a successful resolution through clear communication, empathy, and a composed, positive demeanor • Excellent analytical, organizational, interpersonal, and teamwork skills • Ability to adjust quickly to changing priorities and make quick decisions with available information. • Strong proficiency in networking concepts (DNS, HTTP, IP) and cloud/SaaS infrastructure to support enterprise-scale environments. • Strong understanding of Windows and Mac operating Systems • Ability to troubleshoot mobile computing (iOS & Android) environments • Advanced analytical skills for reviewing mobile, workstation, and server logs to isolate root causes of complex identity lifecycle issues. • Eligible to work in the US

🏖️ Benefits

• Equity • Health insurance • Professional development opportunities