Customer Service Representative

🕒 June 11

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Hyremote

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hyremote is a remote staffing agency that specializes in curating expert offshore teams to help businesses optimize their workforce and enhance productivity. By focusing on skill fit and carefully vetted candidates, Hyremote provides clients with dedicated and qualified employees at a fraction of the cost. With a commitment to sustaining support, growth, and satisfied employees, Hyremote aims to improve the staffing experience and help businesses thrive in a competitive environment.

📋 Description

• Answer incoming client calls and respond to customer service emails in a timely, professional manner. • Schedule pest control services using purchase orders, service authorization details, and client-provided information. • Review purchase order amounts, service types, units, room numbers, pest types, and other work order details to ensure bookings are accurate. • Ask clients to send purchase orders by email when required, and determine whether a hard copy PO is needed before scheduling. • Check each client/company’s special instructions before booking service, since rules vary by account. • Communicate policies clearly and courteously to clients, including situations where service cannot be booked without required documentation. • Stay productive during high-volume periods by managing a busy inbox, incoming calls, and service requests so items are handled before the next business day. • Use basic Excel only when needed for simple reporting; advanced Excel skills are not required.

🎯 Requirements

• General work experience is required. • Detail-Oriented: Carefully reviews purchase orders, service details, room/unit information, pest types, amounts, and special account instructions. • Multitasker: Able to manage calls and emails at the same time without losing accuracy or becoming distracted. • Calm Under Pressure: Able to stay professional during the busy season and remain composed when handling frustrated or rude callers. • Accountable: Willing to ask questions, communicate issues early, and flag anything unclear instead of guessing. • Team-Focused: Able to work well with the team while working from home, using the company’s communication channels to stay connected.

🏖️ Benefits

• 100% work-from-home flexibility • Enjoy preset salary growth and weekly salary payments.