IT Support Specialist, L1

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56 minutes ago

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Hyremote

WebsiteLinkedInAll Job Openings

B2B • Recruitment • SaaS

Hyremote is a remote staffing agency that specializes in curating expert offshore teams to help businesses optimize their workforce and enhance productivity. By focusing on skill fit and carefully vetted candidates, Hyremote provides clients with dedicated and qualified employees at a fraction of the cost. With a commitment to sustaining support, growth, and satisfied employees, Hyremote aims to improve the staffing experience and help businesses thrive in a competitive environment.

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Provide IT support through voice and chat channels • Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS) • Manage Windows Servers and utilize ConnectWise or other ticketing systems • Handle user creation/termination and application installations • Set up printers and resolve internet down issues • Configure and troubleshoot Office 365 and Office suite applications • Handle VIP ticket requests and priority user support • Recover and restore files (both locally and in cloud-based systems) • Troubleshoot RDP login and connectivity issues • Respond to single user compromised email accounts • Set up drive mapping and access to network resources • Troubleshoot QuickBooks-related issues • Respond to and troubleshoot site-wide Wi-Fi and network outages

🎯 Requirements

• Minimum 2 years of hands-on IT support experience • Solid understanding of core IT systems including Windows Servers, Active Directory, DNS, Office 365, and networking fundamentals • Ability to diagnose and resolve a wide range of issues — from file recovery and RDP to email compromises and VIP support • Strong attention to detail, especially when working with user access, drive mapping, and data recovery tasks • Comfortable supporting VIPs and priority users with urgency, professionalism, and clear communication

🏖️ Benefits

• 100% work-from-home flexibility • Preset salary growth & weekly salary payments