IT Support Specialist – L1

🕒 January 21

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Hyremote

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hyremote is a remote staffing agency that specializes in curating expert offshore teams to help businesses optimize their workforce and enhance productivity. By focusing on skill fit and carefully vetted candidates, Hyremote provides clients with dedicated and qualified employees at a fraction of the cost. With a commitment to sustaining support, growth, and satisfied employees, Hyremote aims to improve the staffing experience and help businesses thrive in a competitive environment.

📋 Description

• Provide IT support through voice and chat channels • Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS) • Manage Windows Servers and utilize ConnectWise or other ticketing systems • Handle user creation/termination and application installations • Set up printers and resolve internet down issues • Configure and troubleshoot Office 365 and Office suite applications • Handle VIP ticket requests and priority user support • Recover and restore files (both locally and in cloud-based systems) • Respond to single user compromised email accounts • Set up drive mapping and access to network resources • Respond to and troubleshoot site-wide Wi-Fi and network outages

🎯 Requirements

• At least 2 years of hands-on experience in an IT support role • Strong working knowledge of Windows environments, including Active Directory, DNS, Windows Servers, Office 365, basic networking, and common end-user systems • Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems • Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed • Careful and accurate when handling user access, drive mapping, system changes, and routine updates

🏖️ Benefits

• 100% work-from-home flexibility • Preset salary growth • Weekly salary payments