Granum
API • B2C • SaaS
Granum is an online image hosting and sharing service that lets users upload, organize, and embed images and albums. It supports drag-and-drop uploads, direct image links, BBCode/HTML embed codes, configurable auto-delete timers, and a freemium/Pro subscription with higher limits and API access. The platform emphasizes easy sharing, multilingual support, and simple account management with privacy controls and terms of service.
Customer Advocate – T1
Job not on LinkedIn
October 13
Granum
API • B2C • SaaS
Granum is an online image hosting and sharing service that lets users upload, organize, and embed images and albums. It supports drag-and-drop uploads, direct image links, BBCode/HTML embed codes, configurable auto-delete timers, and a freemium/Pro subscription with higher limits and API access. The platform emphasizes easy sharing, multilingual support, and simple account management with privacy controls and terms of service.
📋 Description
• Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services • Directly troubleshoot customer issues and resolve them by implementing attainable solutions • Evaluate and escalate bugs to development as they come to your attention inside the product • Provide feedback to develop support processes. Your input will ultimately add value for our customers • Apply technical writing skills in contributing to our growing knowledge bases (e.g. FAQs, Help Center, Training Material, Internal Documentation). • Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner • Work cross-functionally with other members within the organization
🎯 Requirements
• A bachelor’s degree or equivalent experience • Previous experience in a high-volume support/customer service role • Analytical mindset with strong research and problem-solving skills • Applicable technical writing skills • The innate desire to serve others and implement solutions in a thorough, thoughtful, and timely manner. • The ability to multitask and prioritize trouble tickets as they come in • Clear and concise communication skills • A strong growth mindset and a desire to learn • A natural puzzle solver
🏖️ Benefits
• Health insurance • 401K Matching! • HSA (with employer contribution!) • FSA • Dependent Care FSA • Short-term/long-term disability • Life insurance • Legal assistance • Unlimited Paid Time Off • Paid company holidays • Company-wide shutdown from Dec 24 - Jan 1
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