Customer Service Representative
October 15
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’ť Customer Support
🦅 H1B Visa Sponsor
đź“‹ Description
• Answer inbound calls and assist members with scheduling or updating transportation • Confirm member eligibility and accurately enter ride details • Address questions and resolve issues related to transportation services • Identify additional member needs and provide appropriate support • Collaborate with internal teams to resolve real-time challenges • Meet and exceed performance goals, including response time, accuracy, and customer satisfaction
🎯 Requirements
• Strong verbal and written communication skills • Ability to follow a structured call flow or script • Empathy and professionalism when supporting members or guardians • Computer proficiency • Excellent problem-solving skills and composure under pressure • Full-time availability and reliability in managing a steady workload • Must be 18 years or older • High School Diploma or GED required
🏖️ Benefits
• Medical, Dental, and Vision Insurance • 401(k) Retirement Savings Plan • Paid Time Off • Paid T-Mobile Cell Service • $500 Employee Referral Bonus • Employee PerkSpot Discounts (retail, travel, dining, and more!)
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