BTP Operations Analyst

🔥 12 hours ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Ibility LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

Healthcare Insurance • Digital Transformation

Ibility LLC is a service-disabled veteran-owned, women-owned, and economically disadvantaged women-owned small business headquartered in the Washington, D. C. metropolitan area. Founded in 2020 by two friends with extensive experience in innovation and digital transformation within the public sector, Ibility specializes in comprehensive healthcare modernization design and implementation. The company is organized into three divisions: Health, Digital Transformation, and Design, allowing a holistic view of the healthcare industry. Ibility uses human-centered design and innovative technological applications to improve healthcare processes and outcomes. The company also offers services such as innovation activation, strategic communication, and competitive prototyping, leveraging platforms like Salesforce for streamlined collaboration and execution. Their client base includes the public sector, private sector, academia, and non-profit organizations.

📋 Description

• Support cross-functional teams responsible for efficient automated workflow processing • Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met • Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders • Communicate workflow status changes and operational updates to external stakeholders • Assist in generating, reviewing, analyzing, and creating operational reports and data queries • Monitor and analyze metrics associated with the performance and success of automated workflows • Partner with stakeholders to understand business pain points and operational challenges • Assess enhancement requests and monitor status of existing requests

🎯 Requirements

• Previous operations experience • Exposure to or experience working in DevOps environments • Strong analytical skills with the ability to develop data-driven recommendations • Strong verbal and written communication skills • Data analysis experience using tools such as: • Excel • Tableau • SQL • Python • Experience managing stakeholder relationships • Experience working with cross-functional teams • Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately • Ability to analyze case or document status data and identify processing delays or system issues • Experience coordinating with technical and operations teams to resolve defects and implement data fixes • Strong Excel and reporting skills (data cleansing, pivot tables, tracking logs, status reporting) • Experience gathering business requirements for operational reports and dashboards

🏖️ Benefits

• Health, Dental, and Vision Plans • Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment • Health Savings Account • Unlimited Paid Time Off / 11 Federal Holidays Off • 401k