Account & Success Manager

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🕒 February 25

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IBMC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • Consulting • B2B

IBMC is a Indonesia-focused business services firm that helps local and international companies enter and operate in Indonesia. They provide HR outsourcing and recruitment (including customer support, tech, and healthcare staffing), employer-of-record services, consulting, tax and accounting, incorporation assistance, market research, business licensing, and certification support (e. g. , Halal, GMP, export). IBMC emphasizes local regulatory expertise, tailored B2B services, and client-focused support to simplify compliance and accelerate growth in the Indonesian market.

📋 Description

• Client Relationship Management: Act as the main point of contact for a portfolio of international clients, building deep relationships based on trust and results. • Success Strategy: Develop and execute "Success Plans" for each client, ensuring our marketing deliverables align with their long-term business objectives. • Onboarding & Handover: Lead the client onboarding process, ensuring a seamless transition from the sales stage to active service delivery. • Retention & Growth: Proactively monitor client health scores, manage contract renewals, and identify upsell/cross-sell opportunities within existing accounts. • Cross-functional Coordination: Collaborate closely with PR, content, and media teams to ensure client projects are delivered on time and exceed quality standards. • Reporting & Analysis: Conduct regular Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to present performance data and strategic recommendations. • Issue Resolution: Act as the escalation point for client concerns, resolving issues quickly and maintaining a solution-oriented approach.

🎯 Requirements

• Experience: Minimum 3–5 years of experience in Account Management, Customer Success, or Client Relations within a Marketing or PR Agency. • Industry Knowledge: Familiarity with digital marketing, PR execution, and high-level marketing strategy. Experience in Fintech or B2B Tech is a major plus. • Communication: Exceptional verbal and written English skills. You must be comfortable presenting to C-level executives. • Project Management: Strong ability to manage multiple projects and stakeholders simultaneously without losing attention to detail. • Analytical Skills: Ability to interpret marketing data and translate it into actionable insights for clients. • Soft Skills: High emotional intelligence, negotiation skills, and a "client-first" mindset. • Tools: Proficiency in CRM tools (HubSpot/Salesforce), project management software (Asana/Monday.com), and presentation tools.

🏖️ Benefits

• Competitive Salary: Aligned with agency standards and experience. • Health & Social Security: BPJS Kesehatan & BPJS Ketenagakerjaan. • Fully Remote: Work from anywhere with a stable internet connection. • Global Network: Work with high-profile international clients and a diverse global team.