Customer Support Representative

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3 days ago

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IBMC

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Recruitment • Consulting • B2B

IBMC is a Indonesia-focused business services firm that helps local and international companies enter and operate in Indonesia. They provide HR outsourcing and recruitment (including customer support, tech, and healthcare staffing), employer-of-record services, consulting, tax and accounting, incorporation assistance, market research, business licensing, and certification support (e. g. , Halal, GMP, export). IBMC emphasizes local regulatory expertise, tailored B2B services, and client-focused support to simplify compliance and accelerate growth in the Indonesian market.

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

📋 Description

• Respond to customer inquiries and provide exceptional support via email and live chat. • Guide customers through our client's products and services, ensuring a seamless experience. • Investigate and resolve customer issues promptly and effectively. • Educate customers on product functionalities to enhance their user experience. • Communicate clearly and professionally with both customers and internal teams.

🎯 Requirements

• Fresh graduates are highly welcome to apply. For experienced candidates, we are looking for those with 1-2 years max of experience in a customer support or service role. • Familiarity with Helpdesk and Ticketing Systems is advantageous. • Exceptional written and verbal communication skills in English are mandatory, as this role will manage clients and customers from outside of Indonesia. • Strong problem-solving abilities and attention to detail. • Collaborative mindset with the ability to work effectively in a team. • Willingness to work on weekends and the ability to adapt to a shift work system. • Willing to work in shifts. • This role requires strong multitasking skills and the ability to perform well in a high-pressure environment.