Technical Support Engineer

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3 days ago

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IBMC

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Recruitment • Consulting • B2B

IBMC is a Indonesia-focused business services firm that helps local and international companies enter and operate in Indonesia. They provide HR outsourcing and recruitment (including customer support, tech, and healthcare staffing), employer-of-record services, consulting, tax and accounting, incorporation assistance, market research, business licensing, and certification support (e. g. , Halal, GMP, export). IBMC emphasizes local regulatory expertise, tailored B2B services, and client-focused support to simplify compliance and accelerate growth in the Indonesian market.

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

📋 Description

• This job opening is for remote work and requires working hours according to Pacific Standard Time (PST)/Time zone in Los Angeles, CA, USA (GMT-8) • Response to technical inquiries, issues, and requests • Resolve technical problems and questions related to our products and services • Maintain accurate and up-to-date records of customer interactions, issues, and resolutions • Deepen your knowledge of our products and services to better serve consumers • Give our internal team of engineers ongoing input to help develop our products based on the customer's demand

🎯 Requirements

• Minimum of 2 years of experience in IT/technical customer support • Knowledge of Amazon Web Service, Web Development, Programming Logic, and Computer Networks • Excellent English communication skills in both verbal and written • Exceptional problem-solving skills and the ability to work under pressure, and in a timely manner. • Programming skills are preferred.