iBrokerPower Capital Inc.
Finance • Real Estate • B2C
iBrokerPower Capital Inc. is a leading mortgage brokerage in Canada, providing a wide range of mortgage services to clients, including new home financing, refinancing, and rental property solutions. Established in 1990 and an independent member of the Mortgage Centre Canada network, iBrokerPower has a diverse team of over 40 agents who are dedicated to helping clients realize their dream of home ownership, offering services in multiple languages to cater to a broad clientele.
Remote Customer Service
Job not on LinkedIn
March 28
iBrokerPower Capital Inc.
Finance • Real Estate • B2C
iBrokerPower Capital Inc. is a leading mortgage brokerage in Canada, providing a wide range of mortgage services to clients, including new home financing, refinancing, and rental property solutions. Established in 1990 and an independent member of the Mortgage Centre Canada network, iBrokerPower has a diverse team of over 40 agents who are dedicated to helping clients realize their dream of home ownership, offering services in multiple languages to cater to a broad clientele.
📋 Description
• We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services. • Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. • To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. • You should also be familiar with help desk software. • Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. • Responsibilities include responding to customer queries, identifying customer needs, analyzing and reporting product malfunctions, updating internal databases, monitoring customer complaints, sharing feature requests, and following up with customers.
🎯 Requirements
• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases
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