Lead Functional Consultant – Admin Services

Job not on LinkedIn

🕒 February 27

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

iCert Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

iCert Global is a professional certification training provider that offers a wide array of courses across various domains, including project management, business analysis, IT service management, agile and scrum strategies, quality management, cloud technology, and cybersecurity. The company provides instructor-led online classes, e-learning options, and corporate training programs designed to empower individuals and enterprises. Through globally recognized certification courses, iCert Global aims to help learners advance their careers and stay competitive in a fast-evolving job market.

📋 Description

• Understand how the ICI product works and how it is used by customers. • Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments. • Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience. • Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient. • Provide technical & functional expertise, guidance, mentorship to team members. • Follow and contribute to defined CRM processes to manage customer requests efficiently. • Role may involve travel to customer locations.

🎯 Requirements

• 8 + years previous experience in an Application Support/Functional Consultant role. • Should have completed one full/partial implementation cycle on functional requirement from discovery to delivery of the requirement. • Willingness to work in rotational shifts. • Excellent communication and customer handling skills. • Exposure to Windows Azure and Cloud Computing will be an added advantage. • Deep understanding of customer support processes and tools. Ability to follow defined processes. • The ability to coordinate, follow up, follow through and drive issues to closure proactively. • The ability to be a good listener, and to understand customer requirements. Ability to provide innovative workarounds or design a solution to fix customers requirements.

🏖️ Benefits

• Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. • If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.