ServiceNow Business Analyst

🔥 55 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $67.4k - $114.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Work with government stakeholders to gather, document, and validate business and functional requirements. • Translate business needs into user stories, workflows, process maps, and functional specifications. • Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects. • Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence • Analyze existing business processes and recommend improvements using ServiceNow best practices. • Communicate effectively with a wide variety of technical and non-technical audiences. • Create and maintain documentation including BRDs, process flows, SOPs, and training materials. • Assist with backlog grooming, sprint planning, and Agile ceremonies. • Use diagramming tools to create mockups, workflows to elicit requirements • Facilitate workshops, meetings, demos, and UAT sessions with business users. • Support testing activities including test case creation, defect tracking, and validation. • Provide end-user support and training when needed.

🎯 Requirements

• Bachelor’s Degree • 4+ years of experience as a Business Analyst in a fast-paced client facing solution delivery environment. • 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) • 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback. • 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence • 1+ years of experience with ServiceNow platform capabilities and workflows. • 1+ years of experience with Agile/Scrum methodologies. • Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply • Candidates must be able to obtain and maintain a Public Trust with the government • Candidate must reside in the U.S., be authorized to work in the U.S.

🏖️ Benefits

• Reasonable Accommodations are available • Excellent oral and written communication skills • Professional development opportunities