Business Analyst

3 hours ago

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $67k - $113.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🦅 H1B Visa Sponsor

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ICF

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Consulting • SaaS • Energy

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

5001 - 10000 employees

Founded 1969

☁️ SaaS

⚡ Energy

💰 $30M Grant on 2021-03

📋 Description

• Manage and support daily work requests for the project team by: Support all aspects of our IT delivery lifecycle including requirements, design, testing and delivery of web-based tools, though primary function will focus on requirements, design and implementation • Engaging with end-users to understand business needs to develop and document requirements • Developing technical documents in support of the integration of multiple applications and development of new application features • Communicating with multiple teams to ensure requirements are clear and well understood from a functional and technical perspective • Review, respond to, and resolve IT support and service requests submitted via email. • Ensure accurate tracking and closure of support tickets and provide timely resolution of incoming support requests via phone or email • Provide technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions • Logging incoming requests/work in team tools (Jira/Confluence, Smartsheet or Zendesk) • Communicating with the team about the status of work

🎯 Requirements

• Bachelor’s Degree • 2+ years of experience working on web and/or software development teams • 2+ years of technical/IT helpdesk experience • Ability to apply critical thinking with excellent problem solving skills • Ability to provide superior service to a variety of stakeholders • Technical and customer service orientation • Excellent verbal and written communication skills • Excellent analytical skills and understanding of IT technologies • Experience with cross-functional collaboration and excellent stakeholder communication skills • Ability to handle confidential information with tact and maturity • US Citizen or Permanent Lawful Resident (Green Card Holder) • Must be able to obtain and maintain a Public Trust

🏖️ Benefits

• Flexible work location • Generous vacation and retirement plans • Comprehensive health benefits • Ongoing training and development opportunities • Friendly community with lots of social events • Participation in charity initiatives • Employee support program