ICF
5001 - 10000 employees
Founded 1969
☁️ SaaS
⚡ Energy
💰 $30M Grant on 2021-03
Consulting • SaaS • Energy
ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.
Help Desk Specialist – Salesforce
🕒 May 15
⚔️ Virginia – Remote
💵 $67.4k - $114.5k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💻 IT Support
🦅 H1B Visa Sponsor
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ICF
5001 - 10000 employees
Founded 1969
☁️ SaaS
⚡ Energy
💰 $30M Grant on 2021-03
Consulting • SaaS • Energy
ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.
📋 Description
• Provide first-line support for users of Salesforce applications, shared platform services, and related enterprise capabilities. • Receive, document, triage, troubleshoot, and track help desk requests, incidents, service requests, and user questions. • Coordinate escalations with Salesforce administrators, developers, integration teams, security teams, infrastructure teams, and vendor support teams as needed. • Communicate request status, next steps, known issues, release impacts, outage information, and resolution updates to users and stakeholders. • Support troubleshooting for access issues, application questions, workflow issues, data issues, configuration questions, and common user errors. • Document recurring issues, resolutions, workarounds, escalation paths, and support procedures in standard operating procedures and knowledge base articles.
🎯 Requirements
• Bachelor’s degree • 2+ years of experience providing help desk, service desk, application support, customer support, or technical support services. • Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation. • Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US • Must have lived in the US 3 full years out of the last 5 years
🏖️ Benefits
• Reasonable Accommodations available • Health insurance
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