ICON plc
10,000+ employees
Founded 1990
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.
Investigator Payment Lead – Senior Associate
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ICON plc
10,000+ employees
Founded 1990
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.
📋 Description
• Oversee the end-to-end administration of investigator and site payments across assigned clinical studies, from study start-up through to close-out • Ensure payment systems are configured accurately, including study budgets, payment triggers, visit schedules, and invoiced activities • Support study start-up activities by planning and coordinating payment-related milestones to enable timely site payments • Review and validate EDC and payment data to ensure accurate payment generation and resolve payment discrepancies or failures • Provide guidance on the setup and maintenance of site contracts and budgets within payment systems • Manage relationships with external vendors and service providers regarding payments, invoices, and queries • Investigate and resolve complex payment issues involving contracts, budgets, regulatory requirements, tax considerations, currencies, and site-specific circumstances • Monitor payment performance across studies, identify trends, risks, and root causes of delays, and implement corrective actions • Ensure appropriate funding, purchase orders, contracts, and work orders are in place for uninterrupted payment processing • Resolve escalated site and study-level payment issues to maintain a positive site experience • Support audit, inspection, and compliance activities related to investigator payment processes • Collaborate with cross-functional stakeholders to drive process improvements and enhance operational efficiency
🎯 Requirements
• Minimum of 2 years' experience in clinical research, site payments, contracts, finance, budgeting, or clinical operations • Strong understanding of clinical trial processes, site budgets, and investigator payment methodologies • Experience working within a CRO, sponsor, or clinical research environment • Experience interpreting contracts, budgets, and payment terms with a high level of accuracy • Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment • Strong communication and stakeholder management skills • Proven problem-solving abilities and experience resolving complex operational issues • Ability to work independently while contributing effectively within a collaborative team environment • High attention to detail and commitment to delivering accurate, compliant work • Proficiency in Microsoft Excel and other business systems • Legal right to work in the country where the role is based
🏖️ Benefits
• Competitive base salary and performance related incentives • Health and wellbeing programmes including medical, dental, and vision coverage where applicable • Retirement and pension plans • Life assurance and disability coverage • Employee assistance programmes and wellbeing resources • Learning and development opportunities through structured training and career pathways
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