Investigator Payments Lead

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🌐 Bulgaria, Spain, +1 more countries – Remote

🇧🇬 Bulgaria – Remote 🇪🇸 Spain – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

✨ Investigator

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ICON plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.

📋 Description

• Lead the end-to-end management of investigator and site payment activities across assigned clinical trials • Oversee payment system setup, ensuring study budgets, contracts, milestones, and payment triggers are configured accurately and in line with contractual agreements • Work closely with study teams to support key study start-up activities and ensure timely achievement of payment-related milestones • Review payment structures and data flows to ensure accurate payment triggering and identify opportunities to prevent delays or errors • Manage vendor performance, ensuring service delivery meets agreed timelines, quality standards, and operational requirements • Monitor payment performance across studies, investigating issues, identifying root causes, and implementing corrective actions where required • Resolve escalated site and study-level payment queries to maintain positive site relationships and support study delivery • Ensure appropriate contracts, purchase orders, funding arrangements, and approvals are in place to facilitate timely payments • Support audit and inspection activities relating to investigator payments and ensure all documentation is maintained to the required standard

🎯 Requirements

• Degree in Business, Finance, Life Sciences, or a related discipline, or equivalent relevant industry experience • Experience within clinical research, clinical operations, site payments, contracts, finance, or a related field • Strong understanding of clinical trial operations, investigator site budgets, and payment processes • Excellent analytical, organizational, and problem-solving skills • Strong communication and stakeholder management abilities, with the confidence to work across global teams • Ability to review and interpret contracts, budgets, and payment terms with a high level of accuracy and attention to detail • Experience working independently while collaborating effectively within cross-functional teams • Strong working knowledge of Microsoft Excel and other business systems • Knowledge of investigator payment processes within a CRO, sponsor, or clinical research organisation • Legal right to work in the country where the role is based

🏖️ Benefits

• Competitive base salary and performance related incentives • Health and wellbeing programmes including medical, dental, and vision coverage where applicable • Retirement and pension plans • Life assurance and disability coverage • Employee assistance programmes and wellbeing resources • Learning and development opportunities through structured training and career pathways