Study Start Up Associate

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ICON plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.

📋 Description

• Build and maintain strong, long-term relationships with key investigator sites as the primary ICON point of contact • Support sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed • Collaborate with clinical operations, feasibility, and project teams to align site capabilities with study opportunities • Gather and share site feedback and insights to inform protocol design, feasibility assumptions, and process improvements • Monitor partnered-site performance metrics, including start-up timelines, recruitment, and quality, and drive improvement actions • Contribute to site engagement strategies, tools, and best practices to enhance the overall site experience

🎯 Requirements

• Bachelor’s degree in life sciences, healthcare, or a related field, or equivalent clinical research experience • Minimum 2+ years of SSU experience within CRO/Pharma • Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles • Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff • Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality • Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset • Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness • Legal right to work in Australia

🏖️ Benefits

• Competitive base salary and performance related incentives • Health and wellbeing programmes including medical, dental, and vision coverage where applicable • Retirement and pension plans • Life assurance and disability coverage • Employee assistance programmes and wellbeing resources • Learning and development opportunities through structured training and career pathways