Customer Support Representative, English, German, French

Job not on LinkedIn

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iDeals

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

iDeals is a global company offering numerous career opportunities across various fields such as customer support, engineering, information technology, marketing, and sales. With locations in Brazil, Frankfurt, India, Madrid, Milan, Prague, and Ukraine, iDeals provides positions ranging from entry-level customer support roles to senior engineering and technical management roles. They focus on helping businesses across the globe through collaboration and innovation, encouraging applications and referrals to build a diverse team. The company emphasizes their global impact and commitment to aiding business growth.

📋 Description

• Provide customer support via chats and emails (90%) and calls (10%) • Maintain a customer satisfaction score of 90%+ through prompt, empathetic, and effective solutions • Stay informed about product updates and process changes • Ensure strict confidentiality of client information according to the company’s security policy • Collaborate with Engineering and Product teams to escalate and resolve complex customer issues • Support internal teams such as Accounting and Customer Success by completing assigned tasks • Work with Customer Support, Quality Assurance, Knowledge Management, Product, and other cross-functional teams under the Customer Support Lead

🎯 Requirements

• 2+ years of proven experience in a remote Customer Support role • Advanced English (C1) with exceptional verbal and written communication skills • Upper-Intermediate French or German (B2) • Strong analytical and problem-solving skills • Meticulous attention to detail • Ability to take ownership of tasks and work independently • Strong customer-centric mindset • Experience providing customer support to B2B clients (nice to have) • Experience collaborating with international teams (nice to have)

🏖️ Benefits

• Full-time remote flexibility from any city in Ukraine • Flexible start time between 8:00 AM and 9:00 AM • Two consecutive days off guaranteed every week • Home workplace budget • Resilient home budget for Ukraine-based teammates • Resilient office in Kyiv and co-working expense coverage • Individual IT budget for extra equipment • Top-tier tech and AI-powered tools • Access to Ideals Academy with numerous courses • Investment in external learning and development activities • Guidance in Personal Development Plan creation • Professional literature and subscriptions coverage • Support for speaking or writing opportunities • Internal talent mobility opportunities • Medical insurance and Wellness Package for sports activities • Full coverage of mental health sessions for Ukrainian teammates • Funding for sports competitions • 20 business days of paid time off per year • Unlimited health-related time-off • Budget for meetups with the local team • Generous internal referral program