Director of Professional Services – Partner Success

Job not on LinkedIn

2 hours ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Identity Fusion, Inc.

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Cybersecurity • Security

Identity Fusion, Inc. is a cybersecurity company focused on providing digital identity solutions. They specialize in Identity and Access Management (IAM) to deliver secure digital access to resources and applications from any device and location. Their services include advisory, implementation, and managed services, particularly surrounding identity management and security compliance. Identity Fusion also offers cybersecurity assessments and penetration testing to prevent security breaches, aiming to enable better business outcomes through secure access solutions.

11 - 50 employees

🔒 Cybersecurity

🔐 Security

📋 Description

• Directly oversee all consultants, project managers, and delivery staff. • Ensure that all customer engagements are delivered on time, within scope, and with high levels of quality. • Develop, implement, and continuously improve delivery frameworks. • Conduct regular performance reviews and skills assessments for team members. • Act as the senior point of contact for key accounts and ensure customer satisfaction. • Develop relationships with customer stakeholders to understand their strategic goals. • Capture insights and feedback from customers to shape service offerings.

🎯 Requirements

• Minimum of 10 years of experience in professional services, technology consulting, or customer success roles. • At least 5 years in a leadership position managing delivery teams and customer-facing engagements. • Proven success managing enterprise customers and coordinating across multiple concurrent projects. • Experience in vendor/partner management or channel operations preferred. • Bachelor’s degree in Business, Computer Science, Information Systems, or a related field; Master’s degree or MBA preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development