Technical Customer Support Advisor

🔥 12 hours ago

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

🏥 Healthcare

🔬 Science

🤝 B2B

💰 Seed on 1984-02

Healthcare • Science • B2B

IDEXX is a global veterinary diagnostics and services company that develops products and services to improve the health and well‑being of pets, livestock, and to protect public essentials such as clean drinking water. It provides diagnostic tests, laboratory services, point‑of‑care analyzers, and consultation/testing support for scientists, and also offers practice management and clinical software used by veterinary clinics and reference laboratories. IDEXX primarily serves professional and institutional customers (veterinary practices, labs, and agricultural/food/water safety users) with integrated products and services.

📋 Description

• Provide high-quality technical support to customers using IDEXX analyzers for laboratory diagnostics in their veterinary practices • Support veterinary practice teams with technical assistance and the operation of their analyzers • Coordinate equipment installations with internal and external stakeholders • Troubleshoot hardware and integration issues • Work closely with internal teams to resolve customer questions and challenges efficiently • Guide customers through troubleshooting procedures • Provide practical tips and advice on the operation and maintenance of equipment

🎯 Requirements

• Customer-focused, with experience in customer service or customer support • Strong service-oriented mindset • Excellent verbal and written communication skills in German and English • Czech language skills would be an advantage • Training and professional experience as a veterinary assistant or veterinary technician would be an advantage • Technical aptitude would be an advantage • Calm, creative, and precise approach to work • Analytical thinking skills • Motivation to work as part of a large team • Willingness to take on new challenges

🏖️ Benefits

• The opportunity to become part of an international, fast-growing company • Independent and responsible work in a future-oriented industry • Comprehensive, professional onboarding and regular knowledge sharing within a qualified and committed team • Remote work from home • Structured, leisure- and family-friendly working hours with an excellent work-life balance: start times of 8:30 a.m. or 9:30 a.m., according to the work schedule • Additional days off for volunteering • Competitive compensation, attractive incentives, and comprehensive benefits