IDEXX
Healthcare Insurance • Biotechnology
IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.
Customer and Technical Support Consultant – Bilingual
5 hours ago
🇺🇸 United States – Remote
💵 $20 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
🗣️🇫🇷 French Required
IDEXX
Healthcare Insurance • Biotechnology
IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.
📋 Description
• Instruct customers on the use of in-house diagnostic analyzers • Coordinate and assist with equipment installations • Troubleshoot mechanical hardware technical problems • Address software integration issues • Resolve customer inquiries through various methods of communication • Ensure solutions while customers are on the call
🎯 Requirements
• Fluent in both French and English • Experience in a technically related field • Experience in a veterinary practice with chemistry analyzers, laboratory setting, or contact center environment • Strong computer and technical skills • Ability to learn applicable software and hardware • Networking and/or software support is a plus • Highly motivated and goal-oriented • Strong collaboration skills • Proven exceptional customer service skills • Superb listening and communication skills • Strong interpersonal skills with the ability to establish rapport quickly • Master problem solver with attention to detail • Strong organizational skills in a multi-tasking environment • Ability to be on the phone for 8 hours per day • Reliable and dependable attendance
🏖️ Benefits
• Eligible for annual bonus • Health / Dental / Vision Benefits
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