Customer and Technical Support Consultant – Chemistry

5 hours ago

Apply Now

Receive Emails with Similar Jobs

IDEXX

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

📋 Description

• Instruct customers on the use of in-house diagnostic analyzers • Coordinate and assist with equipment installations • Troubleshoot mechanical hardware technical problems and software integration issues • Navigate a variety of inquiries to provide solutions to customers • Resolve customer inquiries through various communication methods

🎯 Requirements

• Experience in a technically related field • Worked in a veterinary practice with chemistry analyzers, a laboratory setting, or contact center environment • Prior phone experience a plus • Strong computer and technical skills • Aptitude to learn applicable software and hardware • Networking and/or software support is a plus • Superb listening and communication (verbal and written) skills • Strong interpersonal skills with the ability to establish rapport quickly • Master problem solver with fine attention to detail • Reliable and dependable attendance is an essential function of this position

🏖️ Benefits

• Eligible for annual bonus • Health / Dental / Vision Benefits • Day-One 5% matching 401k • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more