Enterprise Software Account Manager

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October 10

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IDEXX

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Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

📋 Description

• Serve as the day-to-day contact for assigned corporate and strategic accounts • Act as a thought partner and decision influencer to develop, support, strengthen and grow an assigned group of Corporate Accounts • Develop, evolve and strengthen strategic partnerships and relationships across the C-Suite and those directly related to decision making for Software and Systems solutions • Partner to create effective business programs that will grow and sustain both IDEXX and the customer’s economic goals • Partner with the Enterprise Software Leadership teams, and aligned ecosystems; product, implementation, marketing & support, for fulfilling customers needs based on their strategic goals to execute a loyal software partnership • Align with the Associate Director on joint strategies and conduct periodic business reviews as needed • Manage customer expectations and monitor performance against customer goals • Identify business and economic challenges of practices; recommend, drive and implement solutions • Immediately address customer escalation issues for corporate account critical care issues • Partner cross-functionally across IDEXX Organization to facilitate and coordinate business, sales, and technical assistance in support of the Corporate Account business plans and programs • Coordinate and own large scale rollouts between Corporate liaisons and internal teams; planning and execution of product installations, training, technical review and other key deliverables (including field travel when needed) • Identify and schedule project and program deliverables, milestones, and required tasks • Coordinate with internal stakeholders for communication and management for effective implementation of all price increases, contract rules, and incentive rebate payments • Act as project / implementation lead for oversight with Corporate liaisons • Manage tasks and timelines across all functions, ensuring activities are completed to meet time, cost, quality and customer expectations

🎯 Requirements

• 5-7 years of Strategic, Enterprise or Key Account Management sales experience • Software or SaaS sales preferred • Demonstrated success in creating and growing strategic customer relationships, loyalty, and business plans and programs • In-depth business acumen with broad industry view • Excellent verbal and written communication skills and presentation skills • Ability to present and explain information in a way that establishes rapport; persuades others; and gains understanding • Experience presenting and communicating with c-suite executives • Mentor and coach to customers and peers • Demonstrated success in persuasion and negotiation • Solves problems independently and assumes responsibility • Works under minimal supervision • Proficient in Microsoft Outlook, Excel, Word, PowerPoint

🏖️ Benefits

• Health / Dental / Vision Benefits • Day-One 5% matching 401k • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more