Field Support Representative

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

📋 Description

• Work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow Customer Accounts. • Install, onboard, and train staff in clinics to use IDEXX products and services. • Provide onsite technical support when needed. • Visit customers in the field daily and attend customer events/tradeshows. • Serve as a true IDEXX Ambassador and trusted advisor to customers. • Document customer visits and interactions; communicate customer needs for additional products and services.

🎯 Requirements

• Minimum of three (3) years veterinary clinic experience with a training and/or practice management background strongly preferred. • Effective communication and collaboration skills with customers, management, and peers. • Ability to build strong customer and peer partnerships. • Excellent planning and prioritization skills in a dynamic environment. • Effective listening skills to discover customer needs and adapt approach accordingly. • Comfortable learning and using technology such as computers, tablets, and Smartphones. • Computer networking experience is preferred. • Fluency in Danish and English.

🏖️ Benefits

• A competitive compensation and opportunity for annual bonus. • Pension plan contribution paid by IDEXX. • Medical Insurance. • On the job training & career advancement opportunities. • Additional benefits include but are not limited to volunteer paid days off, ThanXX recognition program and others.