Field Support Representative

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IDEXX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

📋 Description

• Work closely with Field Sales Professionals and Customer Support to develop strategies to maintain and grow Customer Accounts. • Install, onboard, and train clinic staff in the use of IDEXX products and services. • Identify additional customer needs and present solutions. • Assist with critical customer need visits, providing onsite technical support. • Visit customers in the field and manage own schedule and travel. • Utilize various programs to plan customer visits and ensure customer satisfaction. • Troubleshoot customer problems and issues with products and services. • Communicate customer needs for additional products and services to the sales team.

🎯 Requirements

• Minimum of three (3) years veterinary clinic experience with a training and/or practice management background strongly preferred. • Fluency in Finnish and English. • Ability to build relationships with all personalities. • Effective communication and collaboration skills. • Strong customer and peer partnerships. • Ability to plan and prioritize work in a dynamic environment. • Effective listening skills and adaptability to different situations. • Comfortable learning and using technology such as computers, tablets, and Smartphones. • Computer networking experience is preferred.

🏖️ Benefits

• Competitive compensation and opportunity for annual bonus. • Pension plan contribution paid by IDEXX. • Medical Insurance. • On the job training & career advancement opportunities. • Additional benefits include but are not limited to volunteer paid days off, ThanXX recognition program and others.