Customer Success Manager, Aerospace & Defense - Manufacturing

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $125k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

IFS

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏗️ Construction

🏭 Manufacturing

📦 Logistics

💰 Secondary Market on 2022-03

Construction • Manufacturing • Logistics

IFS is an enterprise software company providing solutions for various industries, including aerospace and defense, construction and engineering, energy, utilities, and resources, manufacturing, services, and telecommunications. The company offers a wide range of software products, including enterprise asset management, field service management, enterprise resource planning, and solutions leveraging artificial intelligence such as IFS. ai. These solutions are designed to optimize asset lifecycle management, improve customer engagement, and enhance operational efficiencies. IFS Cloud provides a comprehensive platform for digital transformation, helping businesses to harness data and drive insights across their operations.

📋 Description

• Responsible for Success through the leadership and effective orchestration of a large virtual team • Management of program deliveries and strong senior customer relationships • Driving customer satisfaction and loyalty through a strong relationship • Supporting customers' digital journey through modernization and empowering them to achieve more • Leading executive steering committee meetings with customers • Communication with Global Delivery SLT on any potential escalations needed

🎯 Requirements

• Delivery project experience in customer-facing roles (IFS preferred) • Industry depth and experience in Aerospace & Defense (A&D) industries • Strong acumen on delivery methodology and delivery service offerings • Knowledge of the Business Value Assessment (BVA) tools and overall process • Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner • Bachelor’s degree, master’s degree or equivalent work experience in a relevant field • Fluency in English and local language (verbal and written)

🏖️ Benefits

• Flexible paid time off, including sick and holiday • Medical, dental, & vision insurance • 401K with Company contribution • Flexible spending accounts • Life insurance and disability benefits • Tuition assistance • Community involvement and volunteering events