igloo
51 - 200 employees
Founded 2015
🔐 Security
🔧 Hardware
☁️ SaaS
Security • Hardware • SaaS
igloo is a company that specializes in smart access technology, providing innovative security solutions such as smart locks and access management systems. Their products include features like offline access capability, customizable PIN codes, and durable designs suited for various environments. igloo's mission is to transform how property owners secure and manage access to their homes and shared assets, enabling greater convenience and security without the constraints of traditional locking systems.
Technical Support
Job not on LinkedIn
🕒 May 20
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igloo
51 - 200 employees
Founded 2015
🔐 Security
🔧 Hardware
☁️ SaaS
Security • Hardware • SaaS
igloo is a company that specializes in smart access technology, providing innovative security solutions such as smart locks and access management systems. Their products include features like offline access capability, customizable PIN codes, and durable designs suited for various environments. igloo's mission is to transform how property owners secure and manage access to their homes and shared assets, enabling greater convenience and security without the constraints of traditional locking systems.
📋 Description
• Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones • Provide first-line technical support via email, chat, or Jira ticket • Troubleshoot and resolve technical issues and enquiries • Investigate and escalate complex technical problems to engineering teams when necessary • Document issues, resolutions, and technical processes clearly • Assist in onboarding users by guiding them through setup and integration processes • Collaborate with product and engineering teams to improve system reliability and user experience • Maintain up-to-date knowledge of product features and technical updates
🎯 Requirements
• BSc/BA in Computer Science, Engineering or a related field • Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role • Basic understanding of APIs, HTTP protocols, and troubleshooting tools • Familiarity with logs analysis and debugging • Strong programming/scripting skills (e.g., Java, Python, JavaScript) • Good communication in English both written and verbal.
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