Director, Customer Care

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Provide strategic and operational leadership to a multi-functional customer care operation. • Oversee customer service, retention, renewal, and back-office support teams. • Champion SCANA Energy’s commitment to customer experience through brand voice alignment. • Drive modernization of customer care tools, processes, and performance metrics. • Own and operationalize the SCANA Energy brand voice across all customer touchpoints. • Collaborate with marketing, product, and senior leadership to ensure brand promise alignment. • Implement governance, quality assurance, and performance metrics for continuous improvement.

🎯 Requirements

• Bachelor's degree in business, marketing, or related area. • 8-10 years of leading Solutions Center operations. • Strong analytical acumen with a good understanding of factors that impact P&L performance. • Strong strategic thinking and problem-solving skills. • Demonstrated ability to build, develop, and sustain high-performing leadership teams. • Proven expertise in people leadership and organizational capability building. • Experience defining, implementing, and governing customer experience standards. • Strong experience implementing quality assurance frameworks, performance metrics, and continuous improvement processes. • Ability to manage multiple priorities and initiatives simultaneously in a fast-paced, deadline-driven environment. • Exceptional communication, influencing, and interpersonal skills.

🏖️ Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions. • Robust support through Headspace and free mental healthcare visits for you and your dependents. • Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services. • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools. • Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.