Senior Manager, C&I Collections

🔥 2 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $113.1k - $180.9k / year

⏰ Full Time

🟠 Senior

📞 Collections

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Provide strategic leadership for the C&I collections function, developing and executing on organizational priorities, building a high performing team and fostering a culture of accountability, continuous improvement, and customer-centric resolution. • Own and evolve the collections strategy for a complex C&I gas and power portfolio and workflows to minimize aged receivables, reduce bad debt write-offs, and optimize cash recovery across a high-volume C&I gas and power portfolio. • Establish and monitor KPIs including DSO, bad debt rate, effectiveness index (CEI), and promise-to-pay adherence, present results and make strategic recommendations to senior leadership. • Serves as the function leader and strategic partner to Credit, Sales, Operations, Finance and Legal teams to develop solutions to resolve billing disputes, negotiate payment plans, and escalate accounts for third-party collection or legal action when warranted. • Develop and execute the technology and automation strategy for Collections by leveraging technology platforms, automation tools, and AI-powered analytics to prioritize collection activity, predict delinquency risk, and personalize outreach strategies. • Oversee account segmentation and tiered collection approaches tailored to the size, risk profile, and payment history of C&I customers. • Ensure compliance with applicable regulations, tariffs, and utility commission rules governing commercial account collections and service terminations. • Manage relationships with external collection agencies, skip-tracing services, and legal counsel; evaluate vendor performance and negotiate contracts as needed. • Lead continuous improvement efforts by driving process standardization, operational excellence, training programs, and quality assurance reviews to improve effectiveness and customer outcomes.

🎯 Requirements

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related field; equivalent professional experience will be considered. • Minimum of 10 years of experience in a B2B collections administration within a dynamic, high-volume environment, with at least 2 years in a collections leadership or supervisory role. • Demonstrated experience managing commercial and/or industrial account portfolios; energy retail or utility industry experience strongly preferred. • Strong working knowledge of accounts receivable processes, credit risk assessment, debt recovery strategies, and regulatory requirements in deregulated energy markets. • Proven ability to analyze collections data, identify trends, and translate insights into actionable strategies that measurably reduce bad debt. • Track record of successfully deploying or optimizing collections technology platforms (CRM, ERP, collections management systems) to drive efficiency. • Proficiency with AI and data analytics tools for predictive modeling, workflow automation, and customer segmentation; enthusiasm for adopting emerging technologies to advance collections performance. • Excellent interpersonal, negotiation, and communication skills; ability to engage diplomatically with customers while maintaining firm collection standards.

🏖️ Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions. • Robust support through Headspace and free mental healthcare visits for you and your dependents. • Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services. • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools. • Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.