Email Support Representative

Job not on LinkedIn

🔥 26 minutes ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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IGT Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

📋 Description

• Receive in-bound calls from customers and provide superior service • Listen to our customers concerns, solve problems, answer questions and work with them to find a resolution while showing empathy • Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges • You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested • This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

🎯 Requirements

• Minimum high school diploma or GED • 0-3 years of prior experience in a customer-facing role • Excellent verbal, written, and listening skills • Strong attention to detail • Great communication skills, a love for talking to people and ability to WOW customers on every call • Relentless drive to own the customers problem and ability to think outside of the box to resolve them • Ability to adapt to change and work well in a fast-paced environment • Ability to multi-task using technology

🏖️ Benefits

• Medical benefits begin on your first day • Tuition reimbursement available after 6 months, up to $5000/annually • Competitive paid time off, including holidays