Director of UX Design

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🕒 January 2

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iHerb, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🛍️ eCommerce

🧘 Wellness

🛒 Retail

eCommerce • Wellness • Retail

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms. • Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app) • Build, mentor, and inspire a team of UX designers, researchers, and design managers. • Advocate for design thinking and human-centered design practices across the organization. • Help to build a strong design culture within the organization. • Get hands-on with projects when necessary to drive projects forward. • Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution. • Translate business objectives into customer-centric design solutions that drive growth and retention. • Establish and maintain scalable design systems, ensuring consistency across platforms. • Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration. • Use research, data, and insights to inform design decisions and continuously improve usability. • Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities. • Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.

🎯 Requirements

• Experience with A/B testing • Strong portfolio showcasing design leadership, strategy, and execution • Experience leading a product focused high-performance design team • Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution • Experience managing processes and teams in an agile/scrum environment • Experience working with design systems and tools such as Figma • A user-centered design approach and highly collaborative, low-ego approach to design • Experience attracting, hiring and retaining top design talent • Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.) • Experience with Microsoft Office Suite (Word, Excel, PowerPoint) • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred • Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred. • Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience.

🏖️ Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. • Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. • Employees will enjoy paid holidays throughout the calendar year. • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.