Global Logistics Team Lead

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $85k / year

⏰ Full Time

🟠 Senior

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iHerb, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🛍️ eCommerce

🧘 Wellness

🛒 Retail

eCommerce • Wellness • Retail

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• Lead the development of cost-efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency. • Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience. • Develop, refine, and track vendor performance metrics and internal US specific KPIs. • Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements. • Lead to drive US delivery projects, risk mitigation, and deliverables. • Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, etc. • Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities. • Build and maintain strong relationships with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth. • Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s). • Set-up new and continually improve existing processes for the assigned lanes and carriers. • Perform research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations. • Actively identify and scope new opportunities to improve how we serve customers and business processes. • Maintain and audit TMS vendor rates and routings, lead times, pick-up times, VAT, tracking mapping, and shipping content. • Proactively investigate beyond surface-level issues to uncover root causes and implement long-term, systemic solutions that prevent recurrence and improve delivery reliability and efficiency. • Seek improvements in processes between the Global Logistics team and its internal and external partners. • Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed. • Perform site visit at carrier’s facility and attend in person team meeting when required. • Support assigned projects when needed.

🎯 Requirements

• Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain. • Bachelor's degree in business or logistics or in a related field required or equivalent work experience. • Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience. • Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape. • Proven track record in complex carrier negotiations including contract review. • Applies sound judgment and experience to plan and execute effectively, balancing cost, speed, and customer experience trade-offs. • Ability to partner with cross-functional stakeholders to design and implement new analytical models and tools, enabling data-driven decisions and optimizing cost, service, and delivery experience. • Strong project management experience including managing complex project goals, providing timely project updates. • Ability to coordinate and guide the work of a geographically distributed team across different time zones while fostering a positive environment for the team members. • Ability to analyze and evaluate complex information to identify optimal solutions. • Strong vendor management experience to drive success for the end consumer. • Experience with training and developing team members. • Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc.

🏖️ Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs • Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. • Employees will enjoy paid holidays throughout the calendar year. • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.