iHerb
1001 - 5000 employees
🛍️ eCommerce
🛒 Retail
🧘 Wellness
eCommerce • Retail • Wellness
iHerb is an online retailer founded in 1996 that provides a curated selection of health and wellness products to consumers worldwide. The company focuses on vitamins, natural supplements and remedies, sports nutrition, natural and dry foods, and environmentally friendly goods, with a mission to make health and wellness accessible, affordable, and convenient. iHerb operates as an e-commerce business with a retail focus and emphasizes customer experience and a values-driven company culture.
Senior Manager, EU Supply Chain
🕒 July 16
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iHerb
1001 - 5000 employees
🛍️ eCommerce
🛒 Retail
🧘 Wellness
eCommerce • Retail • Wellness
iHerb is an online retailer founded in 1996 that provides a curated selection of health and wellness products to consumers worldwide. The company focuses on vitamins, natural supplements and remedies, sports nutrition, natural and dry foods, and environmentally friendly goods, with a mission to make health and wellness accessible, affordable, and convenient. iHerb operates as an e-commerce business with a retail focus and emphasizes customer experience and a values-driven company culture.
📋 Description
• Build & Own the EU Supply Chain Setup • Lead the end-to-end setup of the EU logistics network incl set up of labelling solution in EU warehouse • Ensure the initial setup is scalable, cost-efficient, and operationally robust • Ensure logistics is a proactive enabler of growth, not a constraint • Own regional logistics KPIs across Cost (transport, warehousing, handling), Service levels (OTIF, delivery promise accuracy), and Speed (lead times, delivery SLAs) • Drive trade-off decisions across transportation, warehousing, and inventory • Establish full visibility and control over performance drivers • Act as the go-to logistics counterpart to the COO in Europe • Translate global strategy into executable regional plans • Provide structured feedback to global teams on market constraints, performance gaps, and optimization opportunities • Proactively challenge and refine global assumptions based on EU realities • Drive cross-functional coordination to ensure EU regulatory requirements are met across logistics operations • Partner with Compliance, Legal, Marketing, and external partners on labeling, documentation, and market-specific requirements • Translate compliance needs into operational execution across warehouses, 3PLs, and distribution flows • Identify risks and dependencies and drive resolution across stakeholders • Act as logistics representative within the regional leadership team • Lead a lean, high-performing regional logistics team, including 3PL / Warehouse Manager, Transportation Manager, and Inventory Planner • Coach team on Carrier & 3PL Strategy and Execution • Identify and execute cost and efficiency improvements early • Optimize network design (warehouse footprint, routing, inventory placement) • Lead regional logistics projects (process improvements, system enhancements)
🎯 Requirements
• 10+ years in logistics / supply chain, with strong EU exposure • Proven experience in building or scaling logistics operations (warehouse + transport + inventory) • Strong hands-on experience with 3PLs, carrier networks, and multi-country distribution • Proven ability to influence and align cross-functional stakeholders without direct authority • Experience operating in ambiguous, fast-scaling environments • Ability to operate at both strategic and deeply operational levels • Strong stakeholder management across global and regional teams • Data-driven, execution-focused, and comfortable making trade-offs • Bachelor’s degree in Business Administration, a related discipline or equivalent additional experience required
🏖️ Benefits
• Company uniforms • Casual work environment • Warehouse environment, may be required to wear safety equipment
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