Dispatch Coordinator

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🔥 9 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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IICRC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🤝 Non-profit

📚 Education

📋 Compliance

Non-profit • Education • Compliance

IICRC is a non-profit organization that develops and maintains standards, offers certifications, and provides training and resources for professionals in the inspection, cleaning, and restoration industries. It accredits courses and schools, certifies technicians and firms, publishes standards and field guides, and operates a resource center and events to support professional development and industry compliance.

📋 Description

• Answer incoming emergency and customer service calls with professionalism, empathy, and confidence. • Gather accurate information to ensure the right crews are dispatched quickly and efficiently. • Schedule emergency response and restoration services using our job management software. • Coordinate daily technician schedules and make real-time adjustments as priorities change. • Follow up with customers throughout the restoration process to provide updates and exceptional service. • Maintain detailed and accurate job documentation and data entry. • Handle general customer inquiries, past service requests, and routine office communications. • Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience. • Assist with additional administrative and customer service responsibilities as needed.

🎯 Requirements

• Calm and composed under pressure • Friendly, compassionate, and customer-focused • Highly organized with exceptional attention to detail • Excellent communicator with outstanding phone etiquette • Comfortable multitasking in a fast-paced environment • Tech-savvy and able to quickly learn scheduling and dispatch software • Self-motivated and capable of working independently in a remote environment • Reliable, dependable, and committed to delivering exceptional customer service • A collaborative team player who communicates effectively with remote and field teams • Previous dispatching, scheduling, customer service, call center, or administrative experience is preferred • Experience in Restoration, construction or plumbing a plus • Experience working remotely is a plus • Proficient with Microsoft Office and comfortable learning new software platforms • High-speed internet connection and a dedicated, distraction-free home workspace

🏖️ Benefits

• Remote • Health insurance • Paid time off • 401(k) matching