Associate Director, Implementations – Product SME, Patient Engagement & Scheduling Optimization

🕒 April 14

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IKS Health

10,000+ employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

IKS Health is a healthcare technology and services company that combines AI-driven software and human expertise to streamline clinical, operational, and financial workflows across the care journey. The company provides platform-based solutions including revenue cycle management, patient access, denial prediction and optimization, medical coding, clinical documentation (ambient AI scribe, virtual scribing, transcription), care team enablement, and value-based care/risk optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, and emphasizes human-in-the-loop agentic AI built on cloud technologies to reduce administrative burden, improve financial performance, and enhance care quality.

📋 Description

• Lead assessment of current-state stakeholder workflows • Provide senior-level advisory support on solution design • Convert stakeholder business objectives into well-defined functional requirements • Act as a senior product authority on capabilities • Advise stakeholders on future-state processes • Work hand in hand with the US-based Implementation Lead to drive aligned decisions

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field required • 10+ years of experience in healthcare operations, healthcare technology, product implementation, or consulting with a focus on workflow design, solutioning, and functional delivery • Strong experience with healthcare platforms or digital solutions • Proven ability to work cross-functionally and client-facing

🏖️ Benefits

• healthcare • 401 (k) • paid time off

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