Customer Advocacy and Communications Manager

🕒 March 5

🏄 California – Remote

🏄 California – Remote

💵 $146k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

🦅 H1B Visa Sponsor

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Illumio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $225M Series F on 2021-06

Cybersecurity • Enterprise • SaaS

Illumio is a cybersecurity company specializing in Zero Trust Segmentation to prevent breaches and contain ransomware. Renowned as a leader in Microsegmentation Solutions, the company offers products such as Illumio Core, CloudSecure, and Endpoint, which focus on visualizing communications between workloads and establishing segmentation policies to isolate high-value assets. With a strong presence in industries like Banking, Energy, and Government, Illumio emphasizes cloud security and risk reduction. Recognized by both Forrester and Gartner, Illumio stands out for its innovative approach to cybersecurity.

📋 Description

• Build and grow a pipeline of customer advocates in partnership with Sales and Customer Success • Develop compelling case studies, testimonials, and success stories • Manage and scale customer reference and speaker programs • Support customer participation in webinars, events, analyst engagements, and media opportunities • Drive and expand Illumio’s presence on third-party review platforms (e.g., G2, Gartner Peer Insights, marketplaces) • Package and promote customer stories for internal enablement and external marketing campaigns • Drive the strategy and execution of customer communications, including newsletters, announcements, product updates, and executive messaging • Partner with Product, Customer Success & Support to ensure clear, consistent messaging across the customer journey • Develop targeted communications to drive product adoption & engagement • Establish communication cadences and best practices to optimize customer engagement • Measure and report on the effectiveness of advocacy and communications programs

🎯 Requirements

• 5+ years of experience in customer marketing, advocacy, or customer communications (enterprise B2B experience preferred; cybersecurity a plus) • Proven ability to build trusted relationships with customers and cross-functional stakeholders • Exceptional storytelling and writing skills across multiple formats and channels • Experience managing third-party review programs (e.g., G2, Gartner Peer Insights) • Strong organizational skills with the ability to manage multiple programs simultaneously • Data-driven mindset with experience measuring engagement and program impact • Bachelor’s degree in Marketing, Business, or related field

🏖️ Benefits

• Medical, Dental, Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Paid Parental Leave • Voluntary Benefit Programs • Company Sponsored Wellness Program • Wellness Reimbursement Program • Retirement Savings • Equity Opportunities • Paid time off and Paid Holidays • Employee Incentive Program