Senior Professional Services Specialist

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Illumio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $225M Series F on 2021-06

Cybersecurity • Enterprise • SaaS

Illumio is a cybersecurity company specializing in Zero Trust Segmentation to prevent breaches and contain ransomware. Renowned as a leader in Microsegmentation Solutions, the company offers products such as Illumio Core, CloudSecure, and Endpoint, which focus on visualizing communications between workloads and establishing segmentation policies to isolate high-value assets. With a strong presence in industries like Banking, Energy, and Government, Illumio emphasizes cloud security and risk reduction. Recognized by both Forrester and Gartner, Illumio stands out for its innovative approach to cybersecurity.

📋 Description

• Design and implement Illumio’s product for basic customer installations, applying a complete understanding of product capabilities, deployment models, and best practices • Assess and resolve a wide range of customer issues related to deployment, configuration, and policy using advanced analytical and problem-solving techniques • Diagnose unusual or ambiguous situations, identify root causes, and develop creative, effective solutions—even when precedent or documentation is limited • Evaluate risk, implications, and trade-offs when selecting the appropriate course of action, exercising sound judgment and professional discretion • Identify gaps or improvement opportunities in customer deployment strategies and security policies and recommend appropriate adjustments • Proactively manage your own priorities, deadlines, and workload with minimal day-to-day instruction as a self-starter • Collaborate with senior team members to validate architectural approaches and optimize the application of product features for customer environments • Present new ideas, improvements, and lessons learned, contributing to continuous improvement within the Professional Services organization • Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset

🎯 Requirements

• Complete knowledge and practical application of principles, practices, and methodologies within Professional Services or a related technical discipline • Strong analytical and troubleshooting skills, with the ability to evaluate incomplete information and adapt existing approaches to new scenarios • Proven ability to work independently as a self-starter while knowing when to seek guidance for new or higher-risk assignments • Experience supporting customer-facing deployments, implementations, or technical engagements • Clear written and verbal communication skills, with the ability to collaborate effectively across teams • Bilingual proficiency in Mandarin Chinese and English, with the ability to support local customers and partners effectively

🏖️ Benefits

• Medical, Dental, Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Paid Parental Leave • Voluntary Benefit Programs • Company Sponsored Wellness Program • Wellness Reimbursement Program • Retirement Savings • Equity Opportunities • Paid time off • Paid Holidays • Employee Incentive Program