Healthcare Customer Service

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Imagenet LLC

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Healthcare Insurance • eCommerce • SaaS

Imagenet LLC is a leading provider of business continuity services for healthcare organizations, specializing in digital mailroom solutions, claims adjudication, contact center operations, and workflow management. With over two decades of experience and a reputation for enhancing efficiency and accuracy, Imagenet partners with health plans to streamline processes and improve member satisfaction. Their services are designed to reduce claims turnaround times, increase processing capacities, and lower contact center wait times. By integrating scalable solutions tailored to specific needs, Imagenet enables healthcare organizations to accelerate productivity and mitigate operational challenges.

1001 - 5000 employees

⚕️ Healthcare Insurance

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2022-12

📋 Description

• Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools • Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system • Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums • Communicate with patients to clarify insurance coverage and respond to basic inquiries • Collaborate with clinical and billing teams regarding eligibility and authorization status • Identify and resolve discrepancies in insurance information; escalate complex cases as needed • Maintain compliance with HIPAA and patient privacy regulations

🎯 Requirements

• 1–2 years of experience in a healthcare call center or healthcare administration (insurance verification, patient registration, or medical billing) • Familiarity with health insurance terminology: copay, deductible, coinsurance, HMO, PPO, subscriber • Basic understanding of government-sponsored plans (Medicaid and Medicare) and their differences • Proficient in navigating healthcare systems; experience with EHRs preferred • Demonstrated excellence in customer service and client interaction • Clear and professional communication skills • Must successfully pass a criminal background check

🏖️ Benefits

• Paid training period • Medical, Dental, Life, Vision, HSA, 401K • 7 Paid Holidays with no wait time to qualify • 6 PTO days (after 90 days) • Equipment provided