Imagenet LLC
1001 - 5000 employees
⚕️ Healthcare Insurance
🛍️ eCommerce
☁️ SaaS
💰 Private Equity Round on 2022-12
Healthcare Insurance • eCommerce • SaaS
Imagenet LLC is a leading provider of business continuity services for healthcare organizations, specializing in digital mailroom solutions, claims adjudication, contact center operations, and workflow management. With over two decades of experience and a reputation for enhancing efficiency and accuracy, Imagenet partners with health plans to streamline processes and improve member satisfaction. Their services are designed to reduce claims turnaround times, increase processing capacities, and lower contact center wait times. By integrating scalable solutions tailored to specific needs, Imagenet enables healthcare organizations to accelerate productivity and mitigate operational challenges.
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Imagenet LLC
1001 - 5000 employees
⚕️ Healthcare Insurance
🛍️ eCommerce
☁️ SaaS
💰 Private Equity Round on 2022-12
Healthcare Insurance • eCommerce • SaaS
Imagenet LLC is a leading provider of business continuity services for healthcare organizations, specializing in digital mailroom solutions, claims adjudication, contact center operations, and workflow management. With over two decades of experience and a reputation for enhancing efficiency and accuracy, Imagenet partners with health plans to streamline processes and improve member satisfaction. Their services are designed to reduce claims turnaround times, increase processing capacities, and lower contact center wait times. By integrating scalable solutions tailored to specific needs, Imagenet enables healthcare organizations to accelerate productivity and mitigate operational challenges.
📋 Description
• Handle healthcare providers regarding claims, payments, appeals, and other account-related inquiries. • Respond to provider inquiries received via E-Mail, Fax, and web requests in a timely and professional manner. • Provide accurate claim status updates and explain claim outcomes based on company guidelines. • Resolve provider concerns by researching claim information and coordinating with internal departments when necessary. • Deliver exceptional customer service while meeting established quality and productivity standards. • Review claims requiring additional research, reprocessing, or finalization. • Process faxed claims and review Explanation of Benefits (EOBs). • Verify claim information and ensure requests are handled accurately. • Escalate complex issues following established procedures. • Provide status updates on provider appeals and request additional information when necessary. • Process requests for upheld and late submission letters.
🎯 Requirements
• High school diploma or equivalent; college degree is an advantage. • At least 4 years of experience in healthcare contact center, provider services, or claims support environment. • Basic knowledge of healthcare claims, EOBs, appeals, and payment processes is an advantage. • Excellent analytical, multitasking, organizational, and communication skills with strong attention to detail and accuracy. • Tech-savvy, with proficiency in MS Office and online systems. • Ability to work flexible shifts, including nights, weekends, and holidays. • Must be located in or near Manila (preferred).
🏖️ Benefits
• Competitive Pay + 13th Month Salary • Comprehensive HMO Coverage (Medical & Dental) • Equipment Provided – Everything you need to succeed • Career Growth – Be part of a dynamic and supportive team that values your expertise • Immediate Hiring – Start ASAP and make an impact from day one
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