Senior Director – Deployment, Quality Assurance

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $140k - $200k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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ImageTrend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🏥 Healthcare

🏛️ Government

☁️ SaaS

💰 Private equity on 2023-03

Healthcare • Government • SaaS

ImageTrend is a software company that builds an intelligence operating system for emergency response organizations, specializing in solutions for EMS, fire departments, hospitals, government agencies, and researchers. Their platform includes ePCR (electronic patient care reporting), fire incident reporting, scheduling, license management, permits and inspections, pre-incident visual plans, unified analytics, interoperability with hospital EHRs, billing and revenue cycle features, CQI (continuous quality improvement), and AI-powered features such as AI-assisted charting, intelligent image capture, and AI checks for real-time quality assurance. ImageTrend emphasizes compliance with NEMSIS and NERIS standards, operates many state EMS repositories, and provides implementation services, training, and 24/7 US-based support. The company positions itself as a partner to emergency response agencies and healthcare organizations, leveraging the largest EMS dataset in North America to provide analytics, benchmarking, and market intelligence.

📋 Description

• Lead enterprise deployment operations across all product lines, including CI/CD pipeline strategy, release management, infrastructure-as-code practices, and deployment processes, ensuring secure, scalable, highly available environments and minimizing customer impact during releases and system updates • Direct and develop Deployment, Systems Engineering, Database Administration, and Quality Assurance teams to support cloud and on-premise environments, strengthen operational excellence, and ensure reliable delivery of products and services across the portfolio • Drive the transformation of the Quality Assurance function by establishing an automation-first testing strategy, expanding automated test coverage, reducing regression testing cycles, implementing staging and performance testing environments, and leveraging AI-assisted testing capabilities to improve quality, efficiency, and defect detection • Oversee internal technology operations, including business application provisioning, employee systems, networks, endpoint management, security controls, infrastructure capacity planning, cost optimization initiatives, and technology vendor relationships to support organizational performance, scalability, and security requirements • Establish and monitor operational and quality performance standards, including SLAs, SLOs, uptime, deployment frequency, change failure rates, quality metrics, testing effectiveness, incident response, and other key performance indicators to support business objectives and continuous improvement • Partner closely with Product, Engineering, Security, and Technology leadership to embed quality and reliability practices throughout the software development lifecycle, promote shift-left testing methodologies, and ensure alignment between business priorities and technology delivery • Partner with Security, Compliance, and Technology leaders to ensure infrastructure, deployment processes, and quality practices support organizational security, privacy, regulatory, and compliance requirements. • Develop and manage departmental budgets, workforce planning, organizational design, and technology investments, ensuring resources, tools, and processes effectively support business growth and operational objectives • Oversee disaster recovery, business continuity, backup, and resiliency strategies to ensure business-critical systems remain available, secure, and recoverable • Establish and evolve operating models, governance structures, decision-making processes, service ownership expectations, and accountability frameworks across Deployment and Quality Assurance functions • Foster a culture of accountability, collaboration, customer focus, innovation, and continuous improvement while mentoring leaders and team members, establishing clear ownership models, and promoting effective cross-functional partnership across Deployment, Quality Assurance, Engineering, and Product organizations • Communicate deployment, operational, and quality strategies, performance metrics, risks, roadmaps, and transformation initiatives to executive leadership and key stakeholders, providing visibility into progress, outcomes, and future opportunities • Travel to orientation, industry or company events, or other onsite meetings as required • Perform additional duties or tasks as assigned

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or the equivalent combination of education and relevant experience; advanced degree preferred • Strategic progressive experience leading technology organizations across DevOps, Infrastructure, Architecture, Engineering, Deployment Operations, and/or Quality Assurance, including experience in senior leadership roles, preferably within SaaS, healthcare technology, or other highly regulated software environments • Proven experience leading and developing managers, senior technical leaders, and cross-functional teams within complex technology organizations • Demonstrated success leading and scaling technical operations and quality assurance functions, including driving organizational transformation, operational excellence, reliability, and software quality initiatives • Proven experience supporting high-availability SaaS applications and mission-critical customer environments with demonstrated success driving operational reliability and platform scalability • Strong experience with cloud platforms, CI/CD pipelines, infrastructure-as-code practices, deployment operations, database administration, and modern software delivery methodologies • Working knowledge of AI-driven technologies, automation tools, and machine learning-enabled practices applicable to deployment operations, quality assurance, testing, and engineering effectiveness • Proven ability to develop and execute strategic plans, establish operational metrics, manage budgets, and lead cross-functional initiatives that support business growth and organizational objectives • Strong executive level communication, leadership, and stakeholder management skills with the ability to influence executive leadership and effectively partner across Product, Engineering, Security, Operations, and other business functions • Ability to maintain discretion when handling proprietary and confidential information • Enthusiasm for learning and expanding knowledge or skills • Strong work ethic, integrity, honesty, collaboration, and team orientation • Ability to travel as required, up to 20%

🏖️ Benefits

• bonus • benefits • perks • community gains