Application Support Engineer

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ImagineX

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2023-11

Artificial Intelligence • Cybersecurity • Enterprise

ImagineX is a digital transformation services firm that forms dedicated, AI-assisted teams to build custom, mission‑critical enterprise software and cloud platforms. They specialize in software engineering, data and AI solutions (including GenAI and multi-agent orchestration), cloud‑native modernization, and enterprise cybersecurity (DevSecOps, identity and vulnerability management). ImagineX works primarily with enterprise clients across industries like financial services, retail, and hospitality, delivering product engineering, quality automation, and agile transformation to accelerate secure, data-driven outcomes.

📋 Description

• Own the stability and performance of mission-critical systems supporting business users. • Investigate system anomalies by correlating logs, metrics, and traces to identify root causes and determine remediation approaches. • Lead rapid incident response and drive root cause resolution. • Participate in an on-call rotation to support scheduled deployments and respond to production issues outside business hours. • Respond to and resolve customer-reported issues within SLA, communicating status and resolution to business stakeholders. • Proactively identify problems, performance bottlenecks, and areas for improvement before they impact customers. • Improve observability across monitoring, metrics, logging, and alerting. • Troubleshoot and resolve software integration issues, data integrity problems, and application errors. • Identify opportunities to improve system scalability, fault tolerance, and performance.

🎯 Requirements

• Strong English Communication Skills • Working knowledge of .NET (ability to read and debug code to trace issues through application flow). • Proficiency in Python and/or PowerShell — able to understand, modify, and write scripts for troubleshooting and automation. • Strong SQL Server skills, including writing DML and DDL to investigate and remediate data issues in production. • Familiarity with Cloud infrastructure (e.g., EC2, CloudWatch) — comfortable monitoring server/application health and resource usage. • Experience with log analysis and observability tools to diagnose incidents. • Familiarity with alerting/incident management tools (e.g., PagerDuty, Opsgenie). • Experience with ticketing systems and SLA-driven workflows (e.g., Jira Service Management, ServiceNow, or similar).

🏖️ Benefits

• This remote contractor role is based in El Salvador and only open to citizens and permanent residents of El Salvador who do not need visa sponsorship.