Technical Support Engineer

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IMI Climate Control

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🔧 Hardware

🤝 B2B

Energy • Hardware • B2B

IMI Climate Control is a leading company in the HVAC (Heating, Ventilation, and Air Conditioning) sector recognized for its innovation and expertise. With a history spanning over 125 years, IMI has been at the forefront of developing HVAC solutions that emphasize energy efficiency and environmental responsibility. They offer a comprehensive portfolio of brands and products, including balancing valves and regulatory solutions, to create comfortable and energy-efficient indoor climates. IMI is committed to environmental sustainability by improving their production processes and participating in climate change mitigation through high-efficiency HVAC solutions.

📋 Description

• Provide high‑quality technical support in English to Climate Control colleagues. • Maintain close collaboration with R&D teams: gather technical information, give feedback, share field insights, and contribute to continuous product development. • Actively contribute to developing the ESC support function—knowledge sharing, process optimization, and new service ideas. • Proactively manage a dedicated customer group, ensuring timely and accurate task delivery. • Work independently and communicate directly with IMI internal and external customers. • Explain and justify technical solutions and recommendations. • Interpret technical requests in English and gather all required data to complete tasks. • Provide written technical summaries and customer‑ready documentation in English. • Create “FAQ‑style” technical articles for recurring issues in your product area. • Support product development by preparing recommendations for new products, tools, or software. • Review and validate IMI technical documentation (catalogues, manuals, instructions). • Support design engineers by reviewing HVAC/automation system plans and proposing alternative technical solutions. • Create calculations, data lists, and Excel‑based documentation. • Prepare drawings or technical sketches about product application in design-phase projects. • Monitor industry trends and evaluate applicability to IMI’s future offerings. • Deliver internal trainings and hands-on sessions. • Support remote investigation of faulty products and provide repair recommendations. • Participate in commissioning, troubleshooting, or repair activities for IMI products in Hungary and surrounding countries.

🎯 Requirements

• University degree (BSc or equivalent )in Electrical or Electro-Mechanical Engineering. • At least 5 years of practical experience in building automation • Proficient MS Office skills. • Good MS Office skills (AutoCAD basics a plus). • Strong written and spoken English communication skills (min B2 level - Upper Intermediate) • Precise, reliable work style with strong attention to detail. • Fast and enthusiastic learner—willing to master IMI products, ESC procedures, and all required software tools.

🏖️ Benefits

• remote working • flexible hours • language courses • mobility and cafeteria options • life insurance • Company car with fuel card. • education-focused environment and facilities • regular trainings • international environment