Technical Support Engineer

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🕒 June 23

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IMI Climate Control

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

IMI Climate Control is a leading company in the HVAC (Heating, Ventilation, and Air Conditioning) sector recognized for its innovation and expertise. With a history spanning over 125 years, IMI has been at the forefront of developing HVAC solutions that emphasize energy efficiency and environmental responsibility. They offer a comprehensive portfolio of brands and products, including balancing valves and regulatory solutions, to create comfortable and energy-efficient indoor climates. IMI is committed to environmental sustainability by improving their production processes and participating in climate change mitigation through high-efficiency HVAC solutions.

📋 Description

• Provide high-quality technical support in English to Climate Control colleagues • Maintain close collaboration with R&D teams: gather technical information, give feedback, share field insights, and contribute to continuous product development • Actively contribute to developing the ESC support function—knowledge sharing, process optimization, and new service ideas • Proactively manage a dedicated customer group, ensuring timely and accurate task delivery • Explain and justify technical solutions and recommendations • Interpret technical requests in English and gather all required data to complete tasks • Create “FAQ-style” technical articles for recurring issues in your product area • Support product development by preparing recommendations for new products, tools, or software • Review and validate IMI technical documentation (catalogues, manuals, instructions) • Support design engineers by reviewing HVAC/automation system plans and proposing alternative technical solutions • Deliver internal trainings and hands-on sessions

🎯 Requirements

• University degree (BSc or equivalent) in Electrical or Electro-Mechanical Engineering • At least 5 years of practical experience in building automation • Proficient MS Office skills • Good MS Office skills (AutoCAD basics a plus) • Strong written and spoken English communication skills (min B2 level - Upper Intermediate) • Precise, reliable work style with strong attention to detail • Fast and enthusiastic learner

🏖️ Benefits

• Remote working • Flexible hours • Language courses • Mobility and cafeteria options • Life insurance • Company car with fuel card