Community Manager

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🕒 April 30

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Immunefi

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔐 Security

🌐 Web 3

₿ Crypto

💰 $24M Series A on 2022-09

Security • Web 3 • Crypto

Immunefi is a leading Web3 bug bounty platform that focuses on protecting large amounts of user funds by offering bounties for identifying vulnerabilities in smart contracts and other blockchain technologies. The company is deeply involved in the security of decentralized finance (DeFi) and collaborates with partners and projects to safeguard against catastrophic exploits. With millions in bounties paid and billions in potential hack damage averted, Immunefi incentivizes ethical hacking while providing comprehensive audit and security services for blockchain projects.

📋 Description

• Serve as the primary point of contact between Immunefi and its community of ethical hackers and platform users. • Manage day-to-day community engagement and handle support queries. • Ensure security researchers have the resources they need to succeed on the platform. • Focus on managing Immunefi's presence on Discord, handling Zendesk support tickets, and keeping the community informed and engaged.

🎯 Requirements

• 1-2 years of proven experience managing online communities in the crypto/Web3 space. • Hands-on experience with Discord community management, moderation, and tooling. • Experience managing support queues, ideally with Zendesk or a similar ticketing platform. • Strong written and verbal communication skills, with the ability to simplify complex concepts. • Proactive mindset with excellent organizational skills and ability to prioritize effectively. • Familiarity with analytics tools such as Looker Studio or equivalent.

🏖️ Benefits

• 100% remote-first work environment, flexible schedule • Autonomous work environment with trusting, smart, reliable team members • An opportunity to be building an early-stage company in a dynamically evolving market and industry • An opportunity to build your own path in the company as we continue to evolve and grow • A global market (it’s fun to meet people from all over the world every day!) • A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds)