Imnoo
11 - 50 employees
Imnoo vereinfacht die Art und Weise wie Lohnfertiger der MEM-Branche Anfragen von Einkäufern abwickeln. Dank unserer smarten Softwarelösung gestalten wir den Offertenprozess effizienter und digitalisieren die einzelnen Arbeitsschritte von der Anfrage bis zum fertigen Angebot.
Customer Success Manager
Job not on LinkedIn
🕒 January 14
🗣️🇩🇪 German Required
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Imnoo
11 - 50 employees
Imnoo vereinfacht die Art und Weise wie Lohnfertiger der MEM-Branche Anfragen von Einkäufern abwickeln. Dank unserer smarten Softwarelösung gestalten wir den Offertenprozess effizienter und digitalisieren die einzelnen Arbeitsschritte von der Anfrage bis zum fertigen Angebot.
📋 Description
• Active, ongoing support of our existing customers throughout the entire customer lifecycle • Build and further develop the Customer Success function for new and existing products • Implementation and continuous improvement of digital onboarding and enablement processes • Proactively identify upselling and cross-selling opportunities within the existing customer base • Close collaboration with Sales, Marketing and Product Management to improve the customer experience • Analyze customer behavior and systematically capture customer needs • Test, verify and systematically roll out new features with customers • Develop processes, templates and tools to scale and professionalize Customer Success • Provide professional guidance and coordinate the internal customer engagement team
🎯 Requirements
• Ideally, initial experience in Customer Success, Customer Support, Onboarding or in a SaaS environment • Strong communication skills and enjoyment of proactive, solution-oriented customer support • You work in a structured, self-directed way and maintain an overview even in a dynamic environment • Hands-on mentality and willingness to take ownership of topics and customers • Experience building and implementing customer onboarding and enablement processes is a plus • Excellent German and English language skills, both written and spoken • Comfortable in a scale-up culture, willing to go the extra mile and proactively drive initiatives • You enjoy making customers successful and achieving measurable results in Customer Success • Interest in the manufacturing industry, SaaS, artificial intelligence or digital processes
🏖️ Benefits
• Active involvement and responsibility in building and scaling Customer Success at Imnoo • Flat hierarchies, short decision-making paths, and a young, dynamic team • Responsibility from day one – with significant decision-making freedom and room to shape the role • Varied responsibilities with close customer and product interaction • Plenty of room for your own ideas, initiative and continuous improvements • Flexible working hours, full-remote option, opportunity to take on first leadership responsibility
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