Patient Financial Services Manager

🕒 June 15

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💸 Financial Planning and Analysis (FP&A)

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Impact Advisors

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🏢 Enterprise

🤖 Artificial Intelligence

B2B • Enterprise • Artificial Intelligence

Impact Advisors is a healthcare-focused consulting firm that delivers tech-enabled performance improvement services to health systems, hospitals, and health plans. They provide strategy and operational consulting across clinical, financial, and technical domains—including revenue cycle, workforce and supply chain optimization, clinical quality improvement, EHR/ERP implementations, IT modernization, cybersecurity, and data & AI—aimed at measurable, sustainable value and capability transfer to client teams. Impact Advisors emphasizes collaborative implementation, measurable ROI, and long-term sustainability of improvements.

📋 Description

• Lead and oversee a multi-layered PFS team including Supervisors, U.S.-based Representatives, Nearshore Teams, and third-party partners • Act as a hands-on leader, stepping in to work complex billing issues, AR accounts, denial scenarios, and escalations as needed • Provide side-by-side coaching and live account reviews to reinforce best practices in billing, follow-up, and denial resolution • Lead live and structured training sessions on billing workflows, payer requirements, and AR follow-up strategies • Maintain close visibility into daily billing and AR work queues, intervening directly to resolve issues and ensure timely throughput • Own performance across end-to-end back-office functions, including charge review and claim submission, billing edits and rework, AR follow-up and collections, denial management and appeals, underpayment resolution and variance analysis • Build and drive performance against KPIs including cash collections, billing accuracy and timeliness, first-pass resolution rates, denial rates and overturn rates, and AR aging and productivity metrics • Use data and reporting to assess risks, identify performance gaps, and take immediate corrective action

🎯 Requirements

• 8–10+ years of experience in healthcare revenue cycle operations across both billing and AR functions • Demonstrated ability to independently perform billing, AR follow-up, and denial resolution across multiple payer types • Proven experience operating as a hands-on leader working directly in accounts while managing teams • At least 3 years in a supervisory or managerial role within a hospital or provider-based setting • Strong knowledge of payer requirements, claim adjudication, billing workflows, and denial management • Demonstrated success improving cash performance, billing accuracy, and AR outcomes • Strong Epic RCM experience (billing and AR modules) • Advanced Excel/reporting capabilities

🏖️ Benefits

• Additional benefits and perks may also be available, depending on the position and employment terms