Collections Associate

🕒 May 7

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Imperial PFS Canada

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Imperial PFS Canada is a Canadian premium finance and payments provider focused on the insurance industry. It offers customized payment plans (Monthly Pay, 3 Pay, Full Pay), off-balance-sheet financing, direct and agency billing, and instant approvals with no credit checks. The company provides Broker and Customer self-service centres and integration options (API and workflow integration) and white‑label solutions for MGAs, carriers and brokers to collect premiums and manage accounts. Formerly SNAP Premium Finance.

📋 Description

• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests • Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts • Properly document call conversation on each specific accounts • Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency • Work with our clients and brokers to understand the reason for arrears to understand clients financial situation to ensure that cure solutions are suitable for the client • Ensure notes and actions are placed on the account for each client contact • Complete appropriate recommendations for loan losses and write-off • Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages • Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery • Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients • Participate in working groups to share feedback on process and workflow improvements to advance the arrears management • Assist brokers with understanding and utilizing our financial products and services • Communicate internally with Sales, Service, and finance as appropriate • Request generation of manual notices in the absence of system-generated notices • Appropriately route requests for research and resolution of account transaction issues • Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options • Effectively communicate the applicable features and benefits and provide training on their usage • Be knowledgeable of IPFS Premiums Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures • Carry out any general task at the request of the management team that may be required by their function

🎯 Requirements

• At least 1+ years of prior experience in call Centre, customer service, collections, or consumer loan industry • Excellent oral and written communication skills for consistent collection calls • Good math skills with the ability to perform basic calculations quickly • Strong organizational and time management skills • Bilingual French and English • Ability to adapt in a fast-paced environment • Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations • Results oriented, diplomatic, and adept at building customer relations • Excellent problem-solving and negotiation skills • Ability to work closely with others in a team-oriented environment • Strong written and verbal communication skills • Knowledge of financial services industry and lending products • Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must • Exceptional customer service and contact management skills • Positive attitude, highly motivated, ability to work independently in a team environment

🏖️ Benefits

• Employee Assistance Program • Gym membership subsidies • Registered Retirement Savings Plan (RRSP) with matching employer contributions • Medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more.