Director, Client Program Management

2 days ago

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Impiricus

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Healthcare Insurance • Fintech • Artificial Intelligence

Impiricus is a next-generation, proprietary HCP engagement platform designed to facilitate communication between healthcare providers (HCPs) and the pharmaceutical industry. Founded by physicians, it addresses diminishing access to HCPs by providing relevant industry news and resources directly at their fingertips. With a robust API-centric framework, the platform enables partners to track engagement, analyze data, and deliver high-value content efficiently.

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

💳 Fintech

🤖 Artificial Intelligence

💰 $3M Seed Round on 2022-04

📋 Description

• Serve as lead strategist in late-stage sales conversations to translate brand goals into Ascend program architecture, including channel mix, workflows, KPIs, and data integrations. • Build program frameworks and scoping documents that help clients visualize how their Ascend deployment will operate. • Present confidently to VP/SVP/Director-level leaders across Commercial, Digital, Field, Medical, and Access teams. • Collaborate with Sales, Solutions, and Product to ensure a seamless handoff from pitch → contract → implementation. • Own the end-to-end delivery for assigned Ascend programs from kickoff through launch. • Develop and maintain detailed project plans, timelines, risk logs, and stakeholder maps. • Coordinate with engineering and data teams on requirements for CRM feeds, targeting, NBA logic, user provisioning, and compliance setup. • Manage the MLR process for all content tied to automated messages, AI workflows, and HCP surfaces. • Ensure deployments are on-time, on-budget, and aligned with client expectations. • Act as the primary operational point of contact for client stakeholders. • Lead standing weekly meetings, performance reviews, and program governance sessions. • Escalate issues proactively and communicate solutions clearly. • Build trusted relationships with senior client leaders and help expand scope through excellence in delivery. • Define KPIs and partner with analytics teams to monitor message engagement, HCP activation, conversion, and rep/MSL connectivity. • Lead quarterly business reviews (QBRs) with actionable insights and optimization recommendations. • Influence the product roadmap by identifying patterns and client needs discovered in delivery. • Serve as the internal SME for Ascend, ensuring consistency across programs and scalability of our delivery model. • Mentor a team of project managers and coordinators as the Ascend portfolio grows. • Drive continuous improvement in processes, templates, documentation, and methodologies.

🎯 Requirements

• 8–12+ years experience in pharma/biotech commercialization, digital engagement, medical affairs, or SaaS client delivery • Strong understanding of HCP engagement, CRM workflows, omnichannel, field team operations, MSL processes, and MLR • Willingness and ability to travel onsite to lead in-person kickoff meetings with clients (1-2/ month) • Demonstrated track record of exceptional program/project management skills • Proven ability to operate with executive-level clients and also dive into tactical execution. • Experience in a high-growth, fast-moving environment — comfortable building structure where needed. • Excellent communication skills, with the ability to translate technical and operational topics into client-friendly language • High ownership mindset, impeccable attention to detail, relentless follow-through.

🏖️ Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge • HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) • Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance • Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way • Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) • Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. • Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home. • 401(k): Save for your future with tax advantages (and company match!)