Clinical Specialist – Residential & Outpatient Care

Job not on LinkedIn

🔥 16 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Clinical Specialist

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Impruvon Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $2.4M Seed Round - Impruvon Health on 2025-01

Healthcare • Healthcare Insurance

Impruvon Health is transforming medication management and clinical workflows specifically for IDD (Intellectual and Developmental Disabilities) providers. They offer intuitive, one-click solutions that streamline processes, reduce inefficiencies, and empower care teams to enhance their effectiveness and compliance. By automating medication administration and other clinical workflows, Impruvon Health minimizes errors and strengthens adherence to regulatory requirements, ultimately ensuring safer and more effective care for individuals relying on their services. Their mission is to elevate care quality and support providers in delivering exceptional care with less stress.

📋 Description

• Engage directly with customers to provide clinical and operational guidance, helping bridge the gap between product education and real-life workflows • Partner with the Customer Experience team during implementation, onboarding, and ongoing support to ensure best practices are reflected in how customers configure and use the platform • Support CSMs and customers in troubleshooting workflow questions, medication management practices, and documentation practices tied to platform use • Help customers connect platform capabilities to measurable operational and compliance outcomes, reinforcing the value of the partnership • Build trusted relationships with customer-side clinical and program leaders (e.g., Directors of Nursing, Medical Coordinators, Residential Directors) as a peer and subject matter expert • Identify and document workflow gaps, edge cases, and recurring customer feedback; report directly to the Director of Nursing, who carries it into product and clinical strategy discussions • Support Sales on a case-by-case basis, particularly for deals with meaningful clinical complexity • Directly inform product development by giving the Director of Nursing a comprehensive view of customer feedback

🎯 Requirements

• 5+ years of experience in a residential or outpatient care setting (IDD, behavioral health, or supported living), in a clinical, quality, compliance, or program leadership capacity. • Experience within a residential care provider strongly preferred. • Background may include: active nursing licensure (RN or LPN, preferred but not required), or equivalent experience as a Medical Coordinator, Case Manager, Residential Director, Behavioral Support Specialist, or similar role with deep operational and compliance fluency in residential/outpatient care. • Demonstrated clinical or operational authority, someone who can speak with credibility about medication management workflows, documentation practices, and regulatory requirements in long-term care or community-based settings. • Strong communication skills, with the ability to translate operational realities into clear, actionable feedback, and translate platform capabilities into workflows customers can actually use. • Technically sound and genuinely comfortable with software. • Working knowledge of HIPAA and other relevant healthcare compliance and privacy requirements. • Occasional travel (~10%) may be expected for conferences or to support CS team trainings.

🏖️ Benefits

• Competitive compensation aligned with experience • 100% company-paid medical coverage (base plan) • Dental & vision available • 401(k) • Company-paid life, AD&D, STD & LTD insurance • Lifestyle Spending Account (wellness, personal use, and company swag) • Flexible PTO + company holidays • Flexible, remote-friendly work environment • Mission-driven work with real impact on vulnerable populations • Opportunity to own and grow a critical function within the company