ImpulseUP
HR Tech • SaaS • B2B
ImpulseUP is a cloud-based HR platform that helps companies manage performance reviews, OKRs, goals and KPIs, engagement and pulse surveys, feedback, 1:1 meetings, succession and development planning. The product combines people analytics and AI-assisted insights with flexible purchasing models (pay-per-evaluation, monthly or annual plans) and consulting support to drive alignment, engagement and talent development across organizations. It targets HR and people teams seeking to replace spreadsheets and manual processes with an integrated, SaaS performance-management and employee-engagement solution.
Mid-level Customer Success Analyst – Onboarding, LATAM (Portuguese & Spanish)
November 22
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇪🇸 Spanish Required
ImpulseUP
HR Tech • SaaS • B2B
ImpulseUP is a cloud-based HR platform that helps companies manage performance reviews, OKRs, goals and KPIs, engagement and pulse surveys, feedback, 1:1 meetings, succession and development planning. The product combines people analytics and AI-assisted insights with flexible purchasing models (pay-per-evaluation, monthly or annual plans) and consulting support to drive alignment, engagement and talent development across organizations. It targets HR and people teams seeking to replace spreadsheets and manual processes with an integrated, SaaS performance-management and employee-engagement solution.
📋 Description
• Support and assist clients to succeed in using Impulseup • Lead meetings and planned activities with clients • Conduct demonstrations and configurations for Impulseup clients • Create, review and publish various content for our blogs • Proactively interact with sales, marketing and product teams to plan new ways to improve the customer experience • Stay continuously updated on market trends related to strategic HR
🎯 Requirements
• Consultative client service (internal or external) with strong empathy • Experience in goals management, performance management, or organizational human development (OHD) • Experience developing trainings and workshops • Passion for people management and strategic HR • Highly organized • Intermediate to advanced Spanish • Strategic planning skills (preferred) • Experience managing performance evaluation processes and competency management (preferred) • Knowledge of OKR management and/or Balanced Scorecard (BSC) implementation (preferred) • Intermediate to advanced English (preferred)
🏖️ Benefits
• 📚 Development support: 2 hours per week during business hours for study • Reimbursement for individual development plans (IDPs) • Regular feedback and quarterly performance reviews • 🥗 Flexible food and meal allowance (Caju Card) • 💊 Health insurance • 🦷 Dental plan • ⏰ Flexible hours • 💻 Remote work • 💻 Home office allowance • 🍃 Birthday day off • ⏳ Additional day off based on length of service • 🧠 Mental health / therapy support • 🤱 Maternity and paternity leave • 👶 Childcare assistance • 🏋️ Wellhub • 🩺 Conexa Saúde
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